Lucia Executive Chair

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We cannot accept returns/cancellations on made to order (MTO) products. 

If you are missing an item or something has arrived damaged, please let us know within five calendar days of the delivery and we will do our best to correct the problem. Please note that we are unable to report damages to our respective couriers & suppliers after this period. We cannot be held responsible for any indirect financial or business loss caused by any missing parts or delivery delays outside our control.

You are able to return furniture items within 30 days of receiving them. They must be unopened and unused. Unwanted items may incur a handling fee (up to 30% of order value). Any items that are opened, built either by a third party or yourself cannot be returned unless faulty. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to us or our respective Manufacturer.

To complete your return, we require a receipt or proof of purchase and for the item to be returned in it's original packaging (where applicable). All returns must be authorised prior to sending items back, please do not return items prior to arranging this with us. 

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@flogit2us.com.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@flogit2us.com and send your item to: Flogit2us.com Ltd, The Tannery, Queensway, Rochdale, OL11 2YW, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Flogit2us.com Ltd, The Tannery, Queensway, Rochdale, OL11 2YW, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.